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CHIEF OPERATING OFFICER
Reports to: Chief Executive Officer
NGUBA CONSULTANCY is seeking the position of a Chief Operating Officer to oversee the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently and effectively.
Education and Experience:
•Master’s degree in Business Administration required.
•Extensive and diversified background with at least 10 years of related experience.
•Participates in the hiring and training of departmental managers.
•Organizes and oversees the work and schedules of departmental managers.
•Conducts performance evaluations that are timely and constructive.
•Handles discipline and termination of employees as needed and in accordance with company policy.
•Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
•Reviews, analyzes, and evaluates business procedures.
•Implements policies and procedures that will improve day-to-day operations.
•Ensures work environments are adequate and safe.
•Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.
•Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.
•Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
•Improves customer service and satisfaction through policy and procedural changes.
•Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
•Projects a positive image of the organization to employees, customers, industry, and community.
•Performs other related duties as assigned.
•Thorough understanding of practices, theories, and policies involved in business and finance.
•Superior verbal and written communication and interpersonal skills.
•Superior managerial and diplomacy skills.
•Extremely proficient in Microsoft Office Suite or related software.
•Excellent organizational skills and attention to detail.
•Excellent analytical, decision-making, and problem-solving skills.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.